AG真人百家乐

• Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.

• Provides telephone customer service regarding company's services and/or products.

• Identifies customer's needs and determines appropriate action

• Promotes and sells the company's products or services.

• Investigates and resolves complaints.

• Uses a computer system to track questions and answers as well as enter and track the status of orders.

• Evaluates and resolves customer complaints professionally and tactfully.

• Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.

• Authorizes credit memos/refunds within policy and according to established procedures.

• Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.

• Implement account service strategies.

• Principal liaison with marketing and sales for assigned customers.

• Implementation of marketing programs for assigned accounts.

• Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up, technical and product recommendations and sample department coordination.

• Initiate and implement initiatives which improve customer service and responsiveness.

• Coordinate with Logistics and Operations on capacity planning and scheduling.

• Champion customer needs and follow up on customer inquiries.

• Provide responsive order management support including order entry, or expediting and shipment information to customers.

• Proactively communicate supply chain issues and provide alternatives.

• Attend technical training seminars.

• Back-up team-members when workload makes this necessary.

• Partner with Inside Sales to assist in achieving sales goals.

• Experience working with Printing Industry preferred.听

• Degree or Equivalent听 Diploma required.听听

• 2- 3听years Customer Service or related experience is a plus.

• Good written, verbal and telephone communication skills.

• Good data entry and organizational skills.听 Detailed oriented and good follow-up skills

• Able to effectively manage many priorities and issues.

• Understanding of applicable computer systems, such as Microsoft Office, Google Suite.

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