AG真人百家乐

At the Production Support Command Centre Infrastructure Operations team, we operate multiple services and technologies and are currently seeking a talented person to run our operations within Network & Distributed technology. As the 鈥淓nterprise Technology Support鈥� you will run and support functions Level 2 Infrastructure Support. This is all done from our state-of-the-art regional Command Centre in partnership with the Shift Managers, Regional leads, Staff Managers and the analysts in Network/Distributed Team in cooperation with our other Operations centers located in North and South America, Europe and Asia. This role will have a direct reporting line into 鈥淩egional Lead鈥� to promote collaboration and consistency. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.听

Role and Responsibilities:听

In this individual contributor role, you will be responsible for troubleshooting and resolving L2 infrastructure issues in network and distributed environment to ensure that operational aspects of the service delivery are being completed on time.听

• Support the Shift Lead/Manager/Staff manager by providing L2 support to troubleshooting and fix infrastructure issues in network and distributed platforms

• Engage higher level support, Platform leads, upper management, and other stakeholders when required

• Continuously assess workload distribution and shift dynamics, reallocating resources as necessary to maintain optimal shift efficiency

• Provide inputs to operations, projects and other areas and contribute to achieving the franchise goals

• Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to support process improvements

• Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services听

• Drive Root Cause Analysis (RCA) post restoration of service听

• Design testing approaches, complex processes, reporting streams, and create/support automation of repetitive tasks

• Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary听

• Provide technical/strategic direction and act as advisor/coach to junior analysts听

• Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices听

• Contribute to technical direction and strategic decisions听

• Has the ability to operate with a limited level of direct supervision听听

• Can exercise independence of judgement and autonomy.听听

• Acts as SME to senior stakeholders and /or other team members

• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

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Knowledge, Skills and Competences:听

• Problem solving, methodical with analytical skills. High energy with ability to adjust changes听

• SME level of knowledge in network and distributed technologies.听

• Able to communicate technical terminology at the appropriate level to the audience听

• Good organizational and coordinating skills, able to set priorities听

• High-reaching and with dedication towards continual growth and self-improvement听

• Good time management skills with high sense of urgency and dedication听

• Clear personal work ethic that inspires quality and enthusiasm听

• Resilient and highly responsive in overcoming adversity听

• Ability to work through a multitude of challenges/obstacles to achieve the desired result听

• Ability and willingness to operate within tightly controlled operational procedures听

Experience & educational preferences:听

• Technical Operations/Support experience of 8+ years is required听听

• Network technical knowledge at CCNP level is required听

• Distributed knowledge related to servers is required. Understanding of a multilayer environment is helpful听

听Education:

• Bachelors degree or equivalent experience

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