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Job Requisition ID #
Position Overview
Autodesk Customer Technical Success organization is seeking a talented and dynamic embedded service engineer to provide dedicated tier-2 support for the Autodesk Desktop Connector product line. Desktop Connector is an Autodesk solution that connects desktops to Autodesk cloud services for efficient and intelligent data management, both locally and in the cloud. This individual will work with the Product Insights & Diagnostics team to triage customer technical issues and develop automations to deliver self-help and self-heal automations.
Responsibilities
Act as the dedicated support expert for Desktop Connector in Customer Technical Success
Act as the customer liaison with engineering team
Research, verify, and document product defects
Boost customer trust in our solutions by expediting the resolution of escalated customer challenges through swifter triage and issue resolution
Demonstrate excellence in software troubleshooting, and diagnosing difficult to reproduce issues
Excellent verbal and written communication skills
Lead initiatives to enhance process efficiency, customer satisfaction by developing automations
Build and maintain a collection of service automation runbooks that can be run from the cloud
Build alert and telemetry systems to accelerate issue detection and mitigation
Create documentation as appropriate for the automations developed
Ensure high quality deliverables
Ability to work independently and/or guide other team members to meet deadlines
Self-motivated and proactive, possessing strong desire to learn
Minimum Qualifications
4-year bachelor’s degree from an accredited institution in engineering, computer science, or a related degree
Minimum 6 years of experience in the architecture or manufacturing domain
Strong skills in Windows OS, networking, Cloud APIs, virtualization
Experience with Azure, AWS, or similar cloud provider is helpful
Experience writing script-based automations using PowerShell, Python, or similar scripting languages
Experience in Agile Software Development practices and tools (such as Jira, Kanban. Etc.)
Preferred Qualifications
Excellent skills in resolving customer problems with an “out of the box� and a “can do� approach
Exhibit leadership skills and go beyond on the roles and responsibilities
Take ownership and accountability of the tasks and show leadership skills to mentor coach the team whenever required
Working experience with any of those CAD products: AutoCAD, Civil 3D, Revit, Fusion 360, or Inventor.
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software � from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk � our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
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Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Sales Careers
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