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Full Time Posted 4 days ago
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powertofly approved What AbbVie Has to Offer:

Our work can—and does—have a tangible, lasting impact on millions of people. But it’s not just the results that matter. How we achieve them matters, too. Leading with purpose, we work to build a more sustainable future for generations to come. We do that by putting our expertise, resources and talent to work to make a real difference for patients, communities and our world.

Job Type

Full Time

Job Details


Company Description

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.
Allergan Aesthetics | An AbbVie Company.

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***Employee must reside in Austin, TX***


Job Description

YOU ARE more than just a title, YOU ARE�

  • A Mover & Shakerâ€� You are the first line agent to our clients and are able to determine and manage their needs with ease using your communication and order management skills and knowledge of systems, products, and processes
  • A Critical ThinkerÌýâ€� You resolve issues that may prevent customers from receiving their orders when specified in a timely, accurate, and professional manner.
  • A Relationship BuilderÌýâ€� Consistently impressing your customers with accurate work, caring, personalized service that can dramatically increase their loyalty to our Allergan Aesthetics brand of products

YOU WILL:

  • Handle a high volume of calls or emails (75-100) per day, including, but not limited to: Placing new product orders via phone, fax, or email; Providing updates on existing orders, pricing, product info and material numbers, and delivery tracking details; Researching product serial/lot/catalog numbers; Processing high volume product returns and credit for returned goods; Confirming physician training certifications or compliance attestations; Documenting order escalations and complaints
  • Maintain customer confidentiality and proprietary corporate information, for example, salary structure, personal performance reviews, customer information, contract details, products specifications, etc.
  • Partner with our Sales Representatives and clients to provide a first-in-class “Raise the Barâ€� service experience within specified performance metrics and KPIs in line with department and business goals
  • Provide our customers with a white glove, seamless experience using multiple business systems and knowledge resources to meet their needs and resolve any issues with a high degree of quality, accuracy, and professionalism

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Qualifications

YOU BRING:

  • At least one (1-2) years of customer service experience
  • Customer centricity
  • Strong Communication Skills both Written & Oral
  • An all for one teamwork mentality
  • Experience working with MS Office. SAP or ERP order management systems preferred
  • The ability to multi-task and provide a high attention to the details
  • A drive for continuous learning & development
  • Medical Device or Pharmaceutical experience preferred.
  • High School Diploma

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:Ìý​â¶Ä�

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  • The compensation range described below is the range of possible base pay compensation that the Company believes inÌýgood faith it will pay for this role at the time of this posting based on the job grade for this position. IndividualÌýcompensation paid within this range will depend on many factors including geographic location, and we may ultimatelyÌýpay more or less than the posted range. This range may be modified in the future.​â¶Ä�

  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/visionÌýinsurance and 401(k) to eligible employees.​â¶Ä�

  • This job is eligible to participate in our short-term incentive programs.Ìý​â¶Ä�

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Note: No amount of payÌýis considered to beÌýwages or compensation until such amount is earned, vested, and determinable.ÌýThe amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefitsÌýthat are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid andÌýmay be modified at the Company’s sole and absolute discretion, consistent with applicable law.Ìý

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.â€� Equal Opportunity Employer/Veterans/Disabled.Ìý

US & Puerto Rico only - to learn more, visitÌý

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

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Customer Experience Rep II
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