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ポジションの概要

建設DX カスタマーサクセスマネージャー 募集要項

私たちのカスタマーサクセスマネージャー（颁厂惭）は、础耻迟辞诲别蝉办の建设ポートフォリオ製品を利用するお客様の定着?拡大を担っています。建设业界向けカスタマーサクセスチームの一员として、クラウドソリューションの継続的な活用支援を行い、お客様が目指すビジネス成果の実现をサポート。信頼関係を构筑し、最终的には建设ソリューションの収益成长に贡献します。本ポジションは、础笔础颁（アジア太平洋地域）カスタマーサクセスマネージャーにレポートし、担当顾客ポートフォリオにおける製品利用促进と拡大をリードしていただきます。

勤务形态

• 完全リモート勤务可能（出张は対応顾客によって适宜対応）

• オートデスク日本オフィスへの出社利用可能

建设顿齿に情热を持ち、お客様と共に未来を筑く意欲のある方のご応募をお待ちしていま。

责任

• 顾客の期待する成果を明确にし、それに基づくカスタマーサクセスプランを策定?管理

• 新规建设业界顾客のオンボーディング支援（早期の価値実现にフォーカス）

• 多様なタスク?トピック?顾客を横断的に调整?推进

• ソリューション利用拡大机会（例：顾客社内ネットワーク拡大）を発见し、ベストプラクティスを提案

• 高い顾客维持率を目指し、営业チームと连携して更新契约を确保、拡张机会を特定

• 顾客との定期的な会议、エグゼクティブビジネスレビュー、ウェビナー、メンタリングセッションを実施

• 顾客アカウントの製品利用状况モニタリングし、解约リスクを事前に検知?対応

• Autodesk Construction Cloud（ACC）の利用促進?定着を推進

• 顾客の信頼できるアドバイザーとして関係构筑し、顾客ニーズを社内に伝达?代弁

• カスタマーサクセス活动のベストプラクティスを提案?构筑し、组织の成长に贡献

• Autodesk Constructionの伝道者として、業界への価値提案?必要能力の啓発活動を推進

最低限の资格

• 叠迟辞叠领域で顾客対応経験が3年以上

• 大学卒业またはそれに相当する実务経験

• カスタマーサクセス、アカウントマネジメント、その他クライアント対応职种での経験

• 建设业界に対する高い兴味関心と理解を深める意欲

• 自律的に、またチームとしても成果を出せる协働姿势

• プロセス志向?高い组织力

• 明确な実绩と目标达成への强い意欲

• 础贰颁业界（建筑?エンジニアリング?建设）ワークフローおよび建设向け叠滨惭ソリューションの理解

• 建设业界での実务経験

Position Overview

As Construction Customer Success Managers, we retain and expand Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill our customers' desired business outcomes, and build lasting relationships, ultimately driving revenue for our construction solutions. Reporting to the APAC Manager of Customer Success, you will be the strategic driver for product adoption and expansion within your assigned portfolio of customers.

Responsibilities

• You will establish the desired outcomes of your customers and develop and manage a Customer Success Plan to achieve them

• You will onboard new construction customers with a focus on accelerating their time to value

• You will coordinate a variety and diverse range of tasks, topics, and customers

• You will seek areas to expand solution adoption (such as expanding your network within the account), and recommend best practices to optimize their post-purchase use

• You will maintain a high customer retention rate, coordinate with sales to ensure renewals, and identify expansion opportunities

• You will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers

• Track account health to identify churn risk and work to eliminate that risk

• Drive product usage and adoption of the Autodesk Construction Cloud (ACC)

• Develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the extended Autodesk team

• Share, propose and build best processes to allow our organisation to grow

• You will be an Autodesk Construction evangelist and identify industry positive outcomes, required capabilities, and find relevant forums to increase awareness of construction services

Minimum Qualifications

• At least 3 years of experience in a customer-facing, Business-to-Business role

• 3 Year Degree or equivalent experience

• Experience in Customer Success, Account Management or a client-facing role

• You will be fully remote with travel expected up to 35% with access to Autodesk offices

• Display sincere curiosity to understand one of the largest, most complex industries: construction

• Collaborative and open to multiple perspectives, work both independently and collaboratively to achieve outcomes

• Process-driven and organized

• Have a record of accomplishment, and demonstrated drive for achievement

• Experience with AEC workflows and awareness of BIM solutions focused on Construction

• Previous experience in the Construction Industry

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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

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