What AbbVie Has to Offer: Our work can—and does—have a tangible, lasting impact on millions of people. But it’s not just the results that matter. How we achieve them matters, too. Leading with purpose, we work to build a more sustainable future for generations to come. We do that by putting our expertise, resources and talent to work to make a real difference for patients, communities and our world.
People. Passion. Possibilities. Three words that make a world of difference.
More than a job. It's a chance to make a real difference.
Welcome to AbbVie! As part of an international company with 50,000Ìýemployees worldwide and around 3,000 employees in Germany, you will have the opportunity of addressing some of tomorrows unmet medical needs in close collaboration with your colleagues. Are you passionate about improving global health care? Do you want to contribute to improving patients' quality of life through your expertise? In a challenging work environment that offers opportunities of developing and increasing your own skills? You’ve come to the right place!
Summary of Job Description
Reporting to the Customer Excellence (CEx) Manager, the Specialist will be a key enabler in driving the high performance of the in-field teams and brand team and to support organizational growth in ASEAN. Overall responsibility focused on maximizing the sales team performance through improved use of mobility tools, analytics, and CRM systems to accelerate business opportunities. This role requires a high engagement with the in-field team, marketing team and global team, and provide training to the in-field teams on effective ways of working.Ìý
Administration and system maintenance for CRM database integrity which include data reconciliation, support dashboard solution, and performance tracking. Partnering sales and marketing to roll out digital system implementation.
The successful candidate will have the ability to thrive in an environment of rapid change and work effectively with cross-functional teams.
Major roles and responsibilitiesÌý
Sales force effectiveness (SFE) analytics & management :
•ÌýÌ� ÌýTo support CEx Manager to partner with sales leadership on in field team (IFT) gap assessments. Involved in developing the SFE roadmap in alignment with the overall strategy and drive IFT excellence and competencies.
•ÌýÌ� ÌýTo improve salesforce efficiency, analyze and generate valuable feedback on IFT performance. As a champion of Veeva CRM system, to collect data and perform analysis in order to generate valuable feedback on IFT performance and give professional advice to business leaders
•ÌýÌ� ÌýResponsible as the Veeva CRM & Veeva Vault administrative role in the CRM platform.
•ÌýÌ� ÌýLead and Implementation on Veeva CRM-related modules and solutions
•ÌýÌ� ÌýProvide SFE & IFT fundamental reports and analysis for IFT and managers.Ìý
•ÌýÌ� ÌýSupport the Commercial team in developing a database related to sales force effectiveness to improve the efficiency of the in-field team as requested.
•ÌýÌ� ÌýTo work with sales & marketing team to survey customer profile and multichannel call plan.Ìý
•ÌýÌ� ÌýSupport and provide guidance to IFTs to deliver valuable customer interactions and engagement which transform their behaviours.Ìý
•ÌýÌ� ÌýProvide training on the CRM and other systems which enhance competencies of IFT.
•ÌýÌ� ÌýComplete regular and ad hoc analysis and reporting for SFE.
•ÌýÌ� ÌýSupport CEx manager in Challenger sales to the team.
•ÌýÌ� ÌýOther tasks/projects will be assigned from time to time.Ìý
Brand Team & Digital marketing system management:
•ÌýÌ� ÌýTo support CEx Manager to work with commercial team to drive brand plan process and elevate team performance.
•ÌýÌ� ÌýLead and implement OneView’s next-gen system enhancement to improve sales data analytical in Fusion platform.
•ÌýÌ� ÌýSupport the marketing team in brand content development through E-Wizard as CAT Champion.
•ÌýÌ� ÌýSupport the marketing team on the website development and implementation (Abbvie Pro)
•ÌýÌ� ÌýResume data steward role.
•ÌýÌ� ÌýSupport the Master Approval Process (MAP) system maintenance.
•ÌýÌ� ÌýOther tasks/projects will be assigned from time to time.
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Education and Experience
•ÌýÌ� ÌýOver 1-3 years of experience in sales force effectiveness (SFE) in pharmaceutical/medical devices.
•ÌýÌ� ÌýBachelor’s degree in business admin, finance, science and information system or related field.
•ÌýÌ� ÌýExperience in reporting and analytics tools (e.g. Veeva CRM solution or equivalent and sales data management etc.) is preferableÌý
•ÌýÌ� ÌýProficiency in Microsoft Excel, Power BI, Tableau, and database management is highly encouraged.
•ÌýÌ� ÌýDemonstrated know-how in at least 2 of the areas:
oÌýÌý ÌýVeeva CRM system or equivalent analysis & trainingÌý
oÌýÌý ÌýDevelopment of website and contentÌý
oÌýÌý ÌýSales information/ data managementÌý
oÌýÌý ÌýSales operations
oÌýÌý ÌýBusiness analysis/reporting with Power BI Dashboard
oÌýÌý ÌýProject managementÌý
•ÌýÌ� ÌýSales training experience is preferable
Essential Skills and Abilities:
•ÌýÌ� ÌýComputer skills esp. Microsoft Office, Excel and PowerPoint, Power BI, SAP, TableauÌý
•ÌýÌ� ÌýStrong business acumen and an understanding of commercial imperatives.
•ÌýÌ� ÌýDemonstrate ability to integrate and effectively interpret data from multiple sources and good analytical skills and experience in development of dashboards, KPIs and metrics in SFEÌý
•ÌýÌ� ÌýFluent in English, both speaking and writing.
•ÌýÌ� ÌýAble to adapt to dynamic environments and to work under pressure and tight timelines.
•ÌýÌ� ÌýExperienced in working cross-functionally. Ability to get work done through people, irrespective of reporting relationships, able to influence peers and upwards.
•ÌýÌ� ÌýExcellent communication and presentation skills with the ability to articulate strategies and tactics that drive change.
•ÌýÌ� ÌýExperience in digital marketing either in-house or consultancy background is preferred.Ìý
•ÌýÌ� ÌýPassionate about innovation and creativity in business processes. Must be able to challenge the status quo appropriately.
Supervisory responsibility :Ìý
•ÌýÌ� ÌýNone
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Multiple times, we have been globally recognized as a "Great Place to Work" and we are proud to provide our employees with the flexibility to maintain a healthy work-life balance. We take our impact on the environment and our communities seriously and therefore focus on giving something back on a regular basis. We are committed to equality, equity, diversity and inclusion (EED&I) � a commitment that is fundamental to us. This includes appreciating different perspectives, creating an inclusive culture and treating all employees with dignity and respect.
At AbbVie, your individual contributions count � help us move mountains together. Be a part of our success, grow with us and accomplish more than you could have imagined. Sounds like the perfect career opportunity for you? We look forward to receiving your application! All you need is a complete CV � we will discuss everything else with you in person.
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AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.â€� Equal Opportunity Employer/Veterans/Disabled.Ìý
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