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We are seeking a Level 1 Application Support Specialist who will be responsible for providing first-level support for various applications and systems. The ideal candidate will monitor, troubleshoot, and resolve issues to ensure smooth and efficient operation of applications. This role involves handling user concerns, performing routine tasks, and escalating issues to the next level of support when necessary.Key Focus Areas听

Key Focus Areas:听The ideal candidate should be passionate about:

路听听听听听听 Application Monitoring and Support:听Provide 24/7 monitoring and support for scheduled batch applications and unique jobs for Revenue & Pricing Systems and Engineering, Apps & Analytics systems听

路听听听听听听 Incident and Request Management:听Act as the first-level resolver for incidents, requests, and access concerns from users, ensuring timely resolution. Handle user concerns related to various applications such as TM1 PAX, BankPortals, Anet, etc.听

路听听听听听听 Billing and Financial Reporting:听Process end-to-end Visa Billing activities such as Trial Pricing, On-request Billing, Month-end Billing, and Collections to be completed within the finance-impacting SLA. Generate financial reports for Visa-acquired entities such as Authorize.net, CyberSource, Playspan, etc., on daily, weekly, and monthly schedules. Run scripts to generate Client Incentives reports for the Financial Reporting Team on weekly and monthly schedules.

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路听听听听听听 Documentation and Process Improvement:听Document processes and maintain trackers for issue history and resolution. Participate in the automation and improvement of Level 1 tasks.

Key Responsibilities:

路听听听听听听 Provide 24/7 monitoring and support for scheduled batch applications and unique jobs for Revenue & Pricing Systems and Engineering, Apps & Analytics systems听

路听听听听听听 Perform analysis and validation of daily alerts, gather details for status reporting, and escalate to the next level if needed听

路听听听听听听 Execute Start/Stop/Restart of jobs as part of troubleshooting, including end-to-end communication and status reporting to the next level and partner groups听

路听听听听听听 Act as the first-level resolver for incidents, requests, and access concerns from users, ensuring timely resolution听

路听听听听听听 Handle user concerns related to various applications such as TM1 PAX, Bank Portals, Anet, etc.听

路听听听听听听 Process end-to-end Visa Billing activities such as Trial Pricing, On-request Billing, Month-end Billing, and Collections to be completed within the finance-impacting SLA听

路听听听听听听 Generate financial reports for Visa-acquired entities such as Authorize.net, CyberSource, Playspan, etc., on daily, weekly, and monthly schedules听

路听听听听听听 Run scripts to generate Client Incentives reports for the Financial Reporting Team on weekly and monthly schedules听

路听听听听听听 Document processes and maintain trackers for issue history and resolution听

路听听听听听听 Participate in the automation and improvement of Level 1 tasks听

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This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

鈥� Bachelor's degree in Information Technology, Computer Science, or a related field.
鈥� At least 1-2 years of experience in application support or a similar role.
鈥� Strong analytical and problem-solving skills.
鈥� Excellent communication and interpersonal skills.
鈥� Ability to work in a fast-paced, 24/7 support environment.
鈥� Familiarity with ITIL processes and best practices is a plus.

Preferred Skills:
鈥� Experience with monitoring tools and ticketing systems.
鈥� Basic knowledge of SQL and scripting languages.
鈥� Understanding of financial systems and billing processes.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.