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This role will be responsible to support the development and implementation of the vision and strategy relating to EUC Framework supporting the end-to-end EUC lifecycle. This role will partner with various cross functional stakeholders, including Businesses and Functions, Technology, Internal Audit and

Compliance. Excellent communication skills required to influence a wide range of audiences. The job is likely to be involved in both internal and external negotiations which will have a major impact on the organization.

Responsibilities:Ìý

• •Provide Program visibility, action planning, and issue management of EUC & ITeSS related regulatory and management control initiatives across the Firm.
  •This is a global role that will work with senior leaders and their teams across multiple businesses and functions as well as second and third lines of defense.
  •Partner with stakeholders to draft and implement action plans in support of regulatory requirements/commitments and Consent Order (CO) initiatives.
  •Balance and execute near-medium-long-term action plans and partners with large/complex country, region, or business requiring coordination and execution across units.
  •Lead strategic control and governance process re-engineering initiatives including the design and build of process flows, tooling and operational frameworks.
  •Establish, monitor, and help define and manage Manager’s Control Assessments (MCAs), Enterprise MCA Profile (EMP). Conducts Quarterly Risk Assessment (QRA), Annual Risk Assessment (ARA) coordination, monitoring, reporting and communication routines.
  •Coordinate efforts across cross-functional stakeholders to confirm EUC & ITeSS scope / risk assessment /Ìý risk reduction plans, identify potential roadblocks and design appropriate mitigation strategies.
  •Draft, revise and assist in the implementation of Policy, Standards and Procedures for the Enterprise EUC & ITeSS program. This includes annual reviews, soliciting and incorporating feedback to improve documentation over time.
  •Partner with Governance, Toolng, Training, Communications, Quality Assurance, Transformation, and Reporting teams to identify areas for improvement
  •Manage entitlements, functional IDs and various accesses in support of the EUC program. This includes EUC Champion Access, SharePoint access, Records Management, etc.
  •Work with senior leaders and their teams across the various Businesses and Functions to include Second and Third Lines of Defense.
  •Prepare and present recurring updates for executive management and sectors, tracks progress and issues managed by other areas such as business, technology, and senior management to identify emerging risks.
  •Review regulatory changes and assess the impact and implications to Businesses/Functions to determine the applicability to the EUC program.
  •Lead and support development of EUC communications on key risk and control topics and initiatives.
  •Other duties as assigned.

Qualifications:Ìý

• â€�6 to 10 years of relevant experience
  •Demonstrated ability to think strategically and ‘connect the dots,� be detail-oriented, and manage competing priorities including emerging risks to deliver solutions in an effective control environment.
  •Ability to build strong partnerships and influence key partners to achieve business objectives; must be able to work well with geographically dispersed multi-disciplinary teams.
  •Strong investigative and analytical skills for EUC solution identification, implementation, and tracking of effective remediation, and design of sustainable processes.
  •Ability to communicate effectively with senior stakeholders including developing multiple approaches to solve issues and providing concise recommendations.
  •Proven ability to fully own and independently run assigned workstreams while maintaining clear and robust communications with leadership and stakeholders.
  •Working knowledge of Citi’s End User Computing Policy, EUC Governance Programs and business operations a plus
  •Ability to understand and operate successfully in a complex, heavily matrixed corporate environment.
  •Demonstrates history of having worked as a Program Manager, or working on large, strategic cross-functional projects.
  •Specific subject matter expertise regarding control tooling and capabilities and a strong business understanding of the products and services Citi offers.
  •Demonstrated ability to lead change management across large global organizations.
  •The ability to collaborate effectively, while also providing a constructive challenge to status quo thinking
  •General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions
  •Strong critical thinking and problem-solving skills
  •Strong communication (written and oral), reporting, presentation and influencing skills. Proven ability to author clearly written communications for senior management (Samples of prior work may be requested).
  •Fluent with Microsoft Office suite to include SharePoint.
  •Bachelor’s/University degree or equivalent experience

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Cross-disciplinary Controls

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Analytical Thinking, Business Acumen, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Escalation Management, Issue Management, Risk Management, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jun 17, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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