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What Autodesk Has to Offer: Autodesk makes the software and tools that help people imagine, design, and make a better world. If you've ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you've experienced what millions of Autodesk customers are doing with their software. Autodesk offers their employees benefits like:
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Job Requisition ID #
Position Overview
We are looking for a Information Systems Engineer focused on operations to support the daily health and reliability of Microsoft 365 services. The role is hands-on and service-oriented, with an emphasis on monitoring, incident response, and support for Microsoft Teams Voice and related M365 workloads.
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Responsibilities
Monitor operational health of Exchange Online, SharePoint Online, and Teams Voice services
Perform checks on voice routing, call queues, number assignments, and call quality dashboards
Handle incident tickets and support requests related to telephony and collaboration platforms
Track service advisories and support escalations in collaboration with Level 3 and engineering teams
Maintain accurate documentation of issues, procedures, and known errors
Contribute to process improvement and platform health reporting
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Minimum Qualifications
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3+ years of experience supporting Microsoft 365 in an operations or service delivery capacity
Working knowledge of Teams Voice (auto attendants, call queues, basic routing)
Familiarity with Microsoft 365 service health dashboards and admin portals
Basic understanding of Exchange and SharePoint from a support standpoint
Strong troubleshooting skills, attention to detail, and ability to follow escalation protocols
Clear written and verbal communication skills with an emphasis on operational clarity
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software � from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk � our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:
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We believe flexibility in how and where work gets done is good for our people and teams. Embracing a hybrid-first model allows us to better meet... Read more